Baghdati Taxi Terms & Conditions

1. Introduction

These Terms and Conditions (the “Terms”) govern the use of the Baghdati Taxi web platform and mobile applications (the “Platform”). By using the Platform or any of its services, you agree to all of these Terms.

The “Baghdati Taxi” Platform is owned and operated by Merani Taxi LLC (შპს „მერანი ტაქსი“, identification code 425062424; registered address: 5 Merab Kostava 1st Dead End, Baghdati, Georgia; the “Company”, “we” or “us”). We are a Georgian company and work with drivers directly as partners, with no intermediary firms.

2. Definitions

• Platform — the Baghdati Taxi website (baghdatistaxi.ge), the rider mobile app and the driver mobile app, through which Riders call taxis and Drivers receive orders.
• Rider — a natural person who orders a taxi service through the Platform.
• Driver — a natural person who provides transport services to Riders through the Platform.
• Order — a request for a ride placed by a Rider on the Platform.
• Fare — the amount payable by the Rider to the Driver, set according to the Platform’s tariff.
• Commission — the fixed 5% fee the Company charges the Driver for each completed Order.

3. Description of the service

Baghdati Taxi is a digital platform that connects Riders and Drivers. The Company does not itself provide transport services — the ride itself is provided by the Driver under a direct agreement with the Rider.

The Company provides:

• the proper functioning of the Platform;
• the connection of Riders and Drivers through Orders;
• a system that calculates the Fare by distance, time-of-day tariff and route difficulty;
• support for payment methods;
• a customer support service on +995 706 706 206.

4. Registration and account

An account is required to use the Platform’s full functionality. When registering, the user must provide accurate and complete information, including:

• for Riders — a valid mobile phone number and a password (adding a municipality is optional);
• for Drivers — a valid mobile phone number, name, surname, personal ID number, driving licence and vehicle documents.

Sign-in is by phone number and password. An SMS code is used only to verify the number — at registration and when recovering the password.

Users are responsible for the security of their own account and must not share their access credentials with any third party.

The Company reserves the right to block or delete an account if a breach of these Terms, false information or misuse is found.

5. Rider rules

The Rider must:

• pay the Fare for the Order by an available method (currently in cash, directly to the Driver);
• treat the Driver with dignity and respect;
• not damage the interior or exterior of the vehicle;
• comply with Georgian traffic rules and national law;
• not consume alcohol or psychoactive substances during the ride;
• inform the Driver of any changes to the route.

Damage to the vehicle: if the Rider or anyone accompanying them damages the vehicle — by leaving dirt, a perfume or other lasting odour, or by mechanical damage — the Driver may claim a penalty of up to 50 GEL, with the actual damage to be compensated separately.

6. Driver rules

The Driver is an independent service provider who deals directly with the Company. No intermediary companies or fleets are involved.

The Driver must:

• be at least 18 years of age;
• hold a valid driving licence of the appropriate category;
• keep the vehicle in sound technical condition;
• keep the vehicle interior clean and behave courteously;
• comply with traffic rules and keep the ride safe;
• pick the Rider up at the address offered to them and take the Rider to their destination;
• not refuse a Rider on discriminatory grounds;
• pay the applicable Commission to the Company on time;
• protect the Rider’s personal information;
• not disclose or share the Rider’s data with any third party.

The Driver is solely responsible for their own tax obligations under applicable law.

7. Commission and settlement

The Commission is fixed and does not vary with the type of service provided (economy/minivan). If it changes, the Driver will be notified at least 30 days in advance.

The Driver must pay the full Commission for the previous calendar month within the first week of the following month, to the Company’s bank account. If it is not paid in time, the Driver’s account may be deactivated until it is paid in full.

The Company may periodically issue the Driver an invoice for completed Orders and the Commission withheld.

8. Payment

Currently the only available payment method is cash — the Rider pays for the service directly to the Driver.

If payment is made by card, the Driver’s earnings are transferred to them weekly.

The Fare is calculated automatically — based on distance, the time-of-day tariff and route difficulty. The Rider sees the Fare before placing the Order; it is fixed when the Order is placed and is not recalculated afterwards.

While a Driver is being searched for, the Rider may raise the offered price.

9. Cancellation and penalties

The Rider may cancel an Order free of charge — Riders are not charged a cancellation fee. To keep the service fair, frequent cancellations are limited automatically by the rules below.

What counts as a cancellation

• Only a cancellation made by the Rider or the Driver themselves after a Driver has accepted the Order counts;
• cancelling while a Driver is still being searched for does not count;
• cancelling a pre-booked Order does not count if it is done at least 1 hour before the pickup time;
• “after acceptance” — the Driver has accepted but not yet arrived; “after arrival” — the Driver is already at the pickup point.

Rider

• Cancelling after acceptance: the 3rd time within 7 days — a warning; the 4th time within 7 days — placing new Orders is restricted for 1 month;
• Cancelling after arrival: the first time — a warning; the 2nd time within 7 days — the account is blocked until the administration lifts the block.

Driver

• Cancelling after acceptance: the 2nd time within 24 hours — a warning; the 3rd time within 24 hours — the account is suspended for 1 month;
• Cancelling after arrival (for any reason): the 2nd time within 7 days — a warning; the 3rd time within 7 days — the account is suspended indefinitely and reinstated only by decision of the administration.

The warning is shown before the cancellation is confirmed. The administration may lift any restriction early. A 1-month restriction ends automatically when it expires.

Where an Order booked in advance by the Rider is cancelled because the Rider did not show up, the Driver is entitled to claim a penalty.

10. Ratings

After each completed ride, the Rider and the Driver may rate each other from 1 to 5. Each side is rated on different criteria.

The Rider rates the Driver on

• punctuality;
• behaviour;
• driving style;
• comfort of the car.

The Driver rates the Rider on

• punctuality;
• behaviour;
• cleanliness;
• route deviation (whether the Rider asked the Driver to leave the agreed route).

A new rating is reflected no earlier than 48 hours after it is given, so it cannot be traced to a particular ride. A Driver’s rating affects how orders are distributed.

Keeping a low rating over a long period may be grounds for suspending or terminating the account.

Ratings are to be fair and truthful. In the case of a fake or deliberately false rating, the Company reserves the right to remove it and take appropriate action.

11. Personal data

The Company protects users’ personal data in accordance with the requirements of the Law of Georgia on Personal Data Protection.

The Company collects and processes only data that is:

• necessary to provide the service (name, phone number, location);
• necessary for safety and fraud prevention;
• required by legal obligations.

Users’ data is not made available to third parties, except in the cases described in the Privacy Policy.

Users may at any time request that their data be corrected or deleted by contacting the Company. An account can also be deleted directly in the app, on the profile page. Deleting the rider account also deletes the driver profile on the same account.

As soon as deletion is requested, the account is switched off (a Driver stops receiving orders; a Rider can no longer order taxis), and the data is deleted for good 30 days later. Within that period the account can be restored by signing in to the app; after 30 days it can no longer be restored.

When an account is finally deleted, the name, surname, personal ID number, phone number and sign-in data, document photos, location history, messages the user sent, individual reviews written about the user, the typed trip address names and comments, the log of SMS messages sent, and the vehicle details are deleted.

Trip and payment records (amounts and times) are kept for as long as the law requires, and trip coordinates (pickup, destination and extra stop points and the route) are kept for operational statistics. After deletion they are no longer linked to the user.

To prevent fraud — so that deleting an account cannot wipe out a ban, a low rating or a debt — the Company keeps:

• a one-way encrypted fingerprint of the phone number (and, for Drivers, the personal ID number), from which the number cannot be recovered;
• the rating summary;
• the amount of unpaid Commission (Drivers) and whether the account was banned.

If a Driver owes unpaid Commission when the account is finally deleted, the Company keeps only their name, surname, personal ID number, phone number and the amount owed, in order to recover the debt — until the debt is paid (or carried over to a new account), and for no more than 3 years.

This information is kept only if the account was banned, had reviews or had a debt. After 5 years the fingerprint is deleted, after which the kept records can no longer be connected to anyone. On re-registration, the previous rating and debt carry over to the new account, and a banned person will be refused registration. Details: Account deletion.

Full policy: Privacy Policy.

12. Liability

Baghdati Taxi is a digital platform that connects Riders and Drivers. The Company is not the direct provider of transport services.

Accordingly, the Company is not liable for:

• the Driver’s conduct or the quality of their service;
• incidents occurring during the ride;
• route deviations or changes in timing;
• force majeure circumstances (weather, road accidents, communication disruptions).

The Company strives to keep the Platform running without interruption but cannot guarantee that the service will always be available without technical faults.

The Company’s financial liability to a user shall not exceed 100 GEL per breach.

13. Termination

Users may stop using the Platform and delete their account at any time.

The Company reserves the right to terminate a user’s agreement with immediate effect and block the account in the following cases:

• a material breach of these Terms;
• fraudulent activity or an attempt at it;
• endangering the safety of a Driver or Rider;
• providing false information at registration;
• systematic failure to meet payment obligations;
• discriminatory, abusive or aggressive behaviour.

After termination, the user must stop using the Platform immediately.

14. Dispute resolution

These Terms are governed by the laws of Georgia.

Any dispute arising out of these Terms or out of services provided under them shall first be resolved by negotiation between the parties.

If a dispute cannot be resolved by negotiation, the parties may bring it before the courts of Georgia in the manner established by law.

15. Changes to these Terms

The Company reserves the right to unilaterally change or clarify these Terms at any time. In the case of material changes, users will be notified in advance through the app or by SMS.

Continuing to use the Platform after the Terms change means the user accepts the new terms.

A user who does not agree to the changes must stop using the Platform.

16. Contact

Please send any questions or complaints about these Terms to the following contacts:

• Hotline: +995 706 706 206
• Website: baghdatistaxi.ge
• Service area: Baghdati Municipality and other areas the Company designates from time to time