Deleting your account

Rider account

1. Open the app and sign in.
2. Go to your Profile.
3. Choose “Delete account”.
4. Type the word „წაშლა“ (“delete”) to confirm.
5. The account is switched off at once — you can no longer order taxis — and the app shows the date on which it will be deleted for good (30 days later).

Deleting the rider account also deletes the driver profile on the same account.

Driver account

1. Open the driver app.
2. Go to your Profile.
3. Choose “Delete account” and confirm.
4. The account is switched off at once — you stop receiving orders and disappear from dispatch — and the app shows the date on which it will be deleted for good (30 days later).

If you use the same phone number as both a driver and a rider, deleting the driver account does not delete your rider account — you can still order taxis.

When is it deleted

As soon as you ask for deletion, the account is switched off; the data is deleted for good 30 days later.

During those 30 days, if you sign in to the app again, you will be offered to restore the account. You can also restore it by calling our operator, with your consent. After 30 days the account can no longer be restored.

What is deleted

• Your name, surname and personal ID number;
• Your phone number and sign-in data;
• Photos of your driving licence, ID card and vehicle registration certificate;
• Your location history (live GPS location);
• The chat messages you sent (the other party’s messages are not deleted);
• Individual reviews written about you;
• The typed address names of your trips (pickup, destination and extra stop) and your comments on trips;
• The log of SMS messages sent to you;
• Your car’s registration plate, make, model, colour and registration certificate number.

What is kept

After deletion the following records are kept, but they are no longer linked to your identity:

• Trip and payment records (amounts and times) — to meet Georgian law and our tax obligations, for as long as the law requires;
• Trip coordinates (pickup, destination and extra stop points and the route) — for operational statistics.

For drivers, deleting the account does not cancel unpaid commission. If a driver owes unpaid commission when the account is finally deleted, we keep only their name, surname, personal ID number, phone number and the amount owed — everything else is deleted as usual — in order to recover the debt (the company’s legitimate interest in establishing and defending legal claims). These details are deleted as soon as the debt is paid (or carried over to a new account), and at the latest after 3 years (the limitation period).

To prevent fraud — so that deleting an account cannot wipe out a ban, a low rating or a debt — we keep:

• A one-way encrypted fingerprint of your phone number and (for drivers) personal ID number. The number cannot be recovered from it; it is used only to tell whether the same person is registering again;
• Your rating summary (average scores and number of reviews);
• The amount of unpaid commission and whether the account was banned.

Registering again

You can register again after deleting your account, but the new account starts from scratch — your previous profile, documents, trip history and messages are not restored.

Your previous rating and any unpaid commission do carry over to the new account. If the previous account was banned, registration will be refused.

Help

If you cannot access the app and want your account deleted (or want to cancel a deletion request within the 30 days), contact us:

• Email: gio.matchavariani@gmail.com
• Phone: +995 706 706 206

We will handle the request after verifying your identity, within 30 days at most.